privacy policy

CheaperthanHotels South Africa is committed to ensuring our customers' privacy and security of all information collected. In accordance with the privacy legislation, this Privacy Policy outlines the information collection practices utilised by CheaperthanHotels South Africa, how that information is used and the choices you can make about the way the information you provide to us is collected and used.

the information we collect

how we use the information

our commitment to data security

cookies

when does CheaperthanHotels send you emails?

opting out of promotional information

how to contact us

the information we collect

When you make a booking via the CheaperthanHotels South Africa web site, we need to collect information about you to process the transaction and fulfil your order. This information includes, but is not limited to, details such as your name, your contact details (email, phone, fax) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.

how we use the information

When you become a member of CheaperthanHotels South Africa or submit a booking request, we use the collected information in several ways:

• Personal identification and verification
• To complete your hotel reservation
• To allow us to contact you for customer service, if required
• To make improvements to the CheaperthanHotels South Africa web site

In addition, if you have opted to sign up for membership offered by our website, your email address will be used to send you an email message confirming your new member registration. As a member you, will occasionally receive updates from us about special rate offers, newsletters and any noteworthy changes to the website.

We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our customers; to protect the rights or properties of CheaperthanHotels South Africa, our business affiliates, our customers, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.

Like most web sites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of CheaperthanHotels South Africa and does not include any personally identifying information.

our commitment to data security

While being transmitted over the Internet, your credit card details are protected using SSL (Secure Socket Layer) encryption. Credit card details are only used to pay for accommodation booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.

CheaperthanHotels South Africa has also obtained a digital certificate from THAWTE Server CA (part of the VeriSign group), an industry leader in the protection and management of data transmission and storage.

cookies

We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

"Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

when does CheaperthanHotels send you emails?

After you have made a booking, you will receive a confirmation message with all the information about your booking. After your stay at the hotel, we will send you a guest review survey, which we appreciate to be filled in by you. This completed guest review may be uploaded onto the relevant hotel’s information page on the CheaperthanHotels South Africa website for the purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. To the extent that you have "Opted in" you may receive from time to time our newsletter or other information.

If you have any suggestions or remarks about this privacy statement, please send an email to privacy@cheaperthanhotels.com We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.

opting out of promotional information

We at CheaperthanHotels South Africa work hard to provide our clients with the best possible rates in all our hotels. From time to time, we will send our members newsletters, updates and specials for hotels in certain areas. You will only receive this correspondence if you have chosen to do so and we hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by clicking on the Unsubscribe link at the bottom of each email.

how to contact us

This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of CheaperthanHotels South Africa or would like more information, please contact us on privacy@cheaperthanhotels.com. We will attempt to respond to all reasonable concerns or inquiries within three business days of receipt.

CUSTOMERS - Please DO NOT submit booking enquiries to the above email address, as they will not be answered. If you have a question about an existing or new booking, please go our Customer Service Center.