Customer Service


At Cheaperthanhotels we are passionate about what we do. We really do want you to spend less so that you can do more when you get there. And we do so much more than hotels. We do accommodation.

Here's some insight into what we have done, and how we do it.

Every one of us at Cheaperthanhotels has travelled extensively for both leisure and business. Not just that, our team, comprising of technologists, designers and local writers have come from diverse backgrounds and areas of the World, just like you. We have brought ourselves together to provide you a seamless, simple to use, online booking experience that you can tap into from anywhere, anytime.

We believe that great deals, best pricing and high standards of service, with one of the widest choices of accommodation to be found anywhere on the web, to be the minimum. So we have made sure that our accommodation partners could guarantee the lowest rates, provide a self-service management panel, with a multi-national customer service team helping out when and if you need it.

Then, we backed this up by introducing as many authenticated user reviews on properties that we could find by teaming up with Trip Advisor, as our review partner. You'll find everything from hotels through to hostels, and resorts through to self-catering villas and apartments with millions of reviews by independent travelers refreshed daily.

We also understand that unforeseen things can happen during your planning phase, so we made sure that our accommodation partners covered most bookings with no cancellation fees or deposit requirements. We realized that this gives you the maximum flexibility to change when you want to, and then pay when you arrive.

So yes, Cheaperthanhotels will provide you with a technically robust and intuitive solution for accommodation that meet your needs, but even more than this, we aim to infuse the thrill of travel, with the freedom for you to make your choices based on the maximum amount of information and feel an extra level of personal connection.

Simply put, We want you to get the most out of your accommodation and do more when you get there with the money that you save.

Oh alright we have to say it - we are backed by the biggest, and best, most wonderful accommodation partners in the whole wide World and Universe, that allow us to offer around a million properties, with free cancellations and a lowest price guarantee together with around 300 million authentic reviews [and growing] !

Spend Less, Do More

From us @ the Cheaperthanhotels Team

PS Whisper, Have you heard that we didn't stop at accommodation. We also managed to slash the price of car rental and ground transportation services around the globe on our Cheaperthancars site to give you maximum flexibility and savings when you get there. Keep watching as we add more and more options.


KNOW MORE ABOUT US

What We Do

South Africans can search and compare from over 10 million property listings here in South Africa and Worldwide to find not just cheap deals on hotels, but also apartments, villas, resorts, cottages and more. We have all your options covered. Even though our name implies “cheap” you can be assured that we cover everything from luxury to budget. More often than not you can find deals here that are far cheaper what you can pay directly. Then you have the comfort also of our 24/7 customer support to assist if you need help.

All rates are fully inclusive or as described by each property. We do not charge credit card fees and free cancellations* apply in most instances. What you see is what you get. Our intention is to make it easy for you – we just give you the best value with cheap deals on accommodation including the best brands, and the widest range of places to stay from over 10 million listing choices in South African and Worldwide.